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The Ultimate Guide To Aurora, CO Non-Emergency Numbers: Who To Call And When

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Knowing the correct non-emergency number in Aurora, Colorado, is a critical piece of information for every resident and visitor, saving precious time for true emergencies. As of late 2025, the City of Aurora operates two primary non-emergency lines, each serving a distinct purpose: one for police, fire, and medical dispatch, and another for general city services, known as Access Aurora. Using the correct number ensures that your call is routed efficiently, providing you with the help you need while keeping the 911 lines clear for life-threatening situations.

This comprehensive guide breaks down the essential contact numbers, explains the difference between an emergency and a non-emergency, and lists the specific departments you can reach, ensuring you have a complete directory for any situation that arises in Aurora, CO, without needing to dial 911.

The Essential Aurora, CO Non-Emergency Dispatch Number

The single most important non-emergency number to remember for police, fire, and medical response in Aurora, CO, is the 24/7 dispatch line. This number is your direct link to the Aurora Public Safety Communications Center for all incidents that do not require an immediate, life-or-death response.

Aurora Police, Fire, and Medical Non-Emergency Dispatch: 303.627.3100

This number is staffed 24 hours a day, 7 days a week, and should be used when you need a public safety officer (Police, Fire Rescue, or Ambulance) but the situation is not an immediate danger to life or property.

When to Call the Non-Emergency Dispatch Line (303.627.3100)

  • Reporting a Crime After the Fact: If you discover a burglary, theft, or vandalism that occurred hours or days ago, and the suspect is no longer present.
  • Noise Complaints: Reporting persistent loud parties, barking dogs, or other disturbances that are not escalating into a fight or violence.
  • Minor Traffic Accidents: Reporting a fender-bender where there are no injuries and the vehicles are drivable and off the road.
  • Suspicious Activity: When you observe something suspicious, like an unfamiliar vehicle driving slowly through a neighborhood, but no crime is actively being committed.
  • Non-Life-Threatening Medical Issues: When you need an ambulance but the situation is not critical (e.g., a non-severe fall, a minor illness).
  • Animal Control After-Hours: For animal-related emergencies outside of the Aurora Animal Services' regular business hours.

Crucial Distinction: 911 vs. Non-Emergency

The difference between 911 and the non-emergency number is the element of immediate danger. If a crime is in progress, someone is seriously injured, or there is an immediate threat to life or property (e.g., a house fire, an active shooter, a serious assault), always dial 911. For everything else requiring a police, fire, or medical response, use 303.627.3100.

Access Aurora: Your Gateway to City Services

Beyond police and fire response, residents often need to contact the City of Aurora government for administrative or maintenance issues. This is where Access Aurora comes in. Access Aurora acts as the central customer service hub for all non-police and non-fire city departments, making it the single point of contact for nearly all municipal services.

Access Aurora General City Information: 303.739.7000

Use this number for questions, concerns, or requests related to general city programs, events, and services. This is the number to call when you're not sure which department handles your specific issue.

Access Aurora Phone & Desk Hours

The Access Aurora phone line (303.739.7000) is generally available during standard business hours:

  • Phone Hours: Monday through Friday, 8 a.m. to 5 p.m.
  • In-Person Desk Hours: The Access Aurora desk, located in the Aurora Municipal Center, is open Monday through Friday, 9 a.m. to 4 p.m.

Key City Services Handled by Access Aurora (303.739.7000)

This line covers a vast array of common municipal needs. By using this central number, the City of Aurora ensures your request reaches the correct department efficiently, whether it's the Public Works Agency or the Planning Department.

Public Works and Infrastructure:

  • Reporting potholes or street damage.
  • Concerns about traffic signals or street signs.
  • Reporting issues with city-owned trees or parks maintenance.
  • Questions about snow removal procedures.

Code Enforcement and Neighborhood Services:

  • Reporting tall weeds, junk, or debris on private property (Code Enforcement).
  • Questions about zoning, permits, or city ordinances.
  • Concerns about abandoned vehicles on public streets.

Water and Utilities:

  • Water billing inquiries (though a separate number exists for specific billing).
  • Reporting a broken sprinkler or water main break on city property.

Specialized Non-Emergency Contact Numbers in Aurora

While Access Aurora covers most general city services, some departments maintain their own direct lines for specialized, non-emergency inquiries. These numbers are helpful if you know exactly which department you need.

Aurora Animal Services and Shelter

For non-emergency questions about pet licensing, adoptions, lost and found pets, or to report a non-aggressive stray animal during business hours, use the Animal Shelter's main line.

  • Aurora Animal Shelter Main Line: 303.326.8290
  • Field Services (Animal Protection Officers): Use the main line during business hours.
  • After-Hours Animal Emergency: Use the 24/7 Police/Fire Non-Emergency Dispatch: 303.627.3100.

Aurora Police Department (APD) Administration

This number is for administrative inquiries, such as obtaining police reports or questions about department policies, and should not be used for dispatching an officer.

  • APD Records (Police Reports): 303.739.6308
  • APD Main/Administrative Office: (303) 739-6050

Aurora Public Works Agency

For direct contact with the Public Works Department regarding specific projects or complex infrastructure questions, you can use their administrative line.

  • Public Works Administrative Line: 303.739.7300

Mental Health and Crisis Resources

For non-emergency mental health support, which is often mistakenly routed to police non-emergency, Colorado has a dedicated, 24-hour crisis resource.

  • Colorado Crisis Services: 1.844.493.TALK (8255)

Summary of Key Aurora, CO Non-Emergency Phone Numbers

Keep this concise list handy to ensure you always dial the right number for your specific need in the City of Aurora.

  • Police, Fire, & Medical Dispatch (24/7): 303.627.3100
  • General City Services (Access Aurora): 303.739.7000 (M-F, 8 a.m.–5 p.m.)
  • Aurora Animal Shelter: 303.326.8290
  • Aurora Police Records: 303.739.6308
  • Colorado Crisis Services: 1.844.493.TALK (8255)

By utilizing the 303.627.3100 line for public safety incidents that are not life-threatening, and the 303.739.7000 Access Aurora line for all other municipal inquiries, you are actively helping the City of Aurora's emergency communications system operate at peak efficiency, ensuring that 911 remains available for those who need it most.

The Ultimate Guide to Aurora, CO Non-Emergency Numbers: Who to Call and When
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