The Ultimate 3-Step Guide To Changing Your Phone Number On Ticketmaster (Even Without Your Old Phone)
Changing your phone number on Ticketmaster is a straightforward process, but it becomes complicated the moment you lose access to your old device or number. As of December 2025, Ticketmaster relies heavily on your registered mobile number for security, mobile ticket delivery, and two-factor authentication (2FA), making it critical to keep this information up-to-date.
This guide breaks down the official, current method for updating your contact number quickly when you have access to your old phone, and—more importantly—what you absolutely must do if you no longer have access to the number registered on your account, a common issue that requires direct Fan Support intervention.
The Easy Way: Step-by-Step Guide to Updating Your Number (When You Have Access)
If you still have your old phone or the SIM card, the process to update your phone number is fast and secure. Ticketmaster uses a one-time code (OTC) sent via SMS to verify your identity before allowing the change. This process is consistent across the Ticketmaster website and mobile app.
1. Log In and Navigate to Profile Details
- Log In: Go to the official Ticketmaster website or open the mobile app and sign in to your account using your email address and password.
- Access Profile: Click on your profile icon (usually in the upper-right corner) and select "My Account" or "My Profile."
- Find Details: Look for the "Profile Details" or "Personal Information" section. This is where you manage your email, password, and phone number.
2. Initiate the Update Number Process
- Select Update: Next to your current phone number, you will see an option to "Update Number" or "Edit." Click this option to begin the verification process.
- Receive Verification Code: Ticketmaster will immediately send a one-time verification code (OTC) to the current phone number on your profile. This is the crucial security step.
- Enter the Code: Retrieve the code from the SMS on your old phone/number and enter it into the Ticketmaster prompt. This verifies you are the legitimate account holder.
3. Enter and Confirm Your New Phone Number
- Input New Number: Once the old number is verified, you will be prompted to enter your new phone number. Make sure to include the correct country code.
- Save Changes: Review the new number for accuracy and click "Save" or "Confirm." Your profile will now be updated with your new contact details.
This change immediately updates the number used for all future communications, mobile ticket delivery, and two-factor authentication (2FA) codes.
The Critical Solution: Changing Your Number Without Access to Your Old Phone
This is the most common point of frustration for users who have lost their phone, changed carriers, or had their old number deactivated. Since the standard process relies on a verification code sent to the old number, you cannot complete the change yourself through the account settings. Attempting to do so will result in an error or a permanent roadblock.
The official and only way to change your phone number when you don't have access to the old one is to contact Ticketmaster Fan Support directly.
What to Expect When Contacting Fan Support
Ticketmaster must verify your identity to prevent unauthorized account access, especially since your phone number is often linked to mobile ticket transfers and financial security. The process typically involves:
- Gathering Your Information: You will need to provide your full name, email address associated with the account, and the old (inaccessible) phone number.
- Verification Questions: Be prepared to answer security questions about your account history. This might include details about recent ticket purchases (event name, date, seating section, and last four digits of the credit card used). Having this purchase history ready is essential for a fast resolution.
- Manual Update: Once your identity is successfully verified, a Fan Support agent will manually remove the old phone number and add your new one to your profile.
How to Contact Ticketmaster Fan Support
The most effective way to reach Fan Support for this specific issue is through their official channels:
- Online Help Center: Log in to your Ticketmaster account and navigate to the Help Center. Look for the "Contact Us" or "Fan Support" section. You will likely need to submit a request form under the category of "Account" or "Profile Details."
- Live Chat/Email: Ticketmaster often prioritizes support via live chat or a ticketing system. Submitting a clear request stating, "I need to update my phone number but no longer have access to the old number for the verification code," will expedite the process.
- Phone Support: While the official support website may direct you to online methods first, some users have reported success by calling the main customer service line and asking for a representative who can handle account security issues.
Pro Tip: Always attempt to log in to your account before contacting support, as the system often requires you to be signed in to submit a support request.
Why Your Phone Number is Critical for Ticketmaster Security
In the modern ticketing landscape, your phone number is more than just a contact detail; it’s a vital security and delivery mechanism. Keeping it updated is crucial for several key functions:
Two-Factor Authentication (2FA)
Ticketmaster uses 2FA for sensitive actions, such as signing in from a new device, transferring tickets, or making a purchase. This process sends a one-time code to your registered phone number. If your number is outdated, you will be locked out of these critical functions, potentially preventing you from accessing your tickets or completing a time-sensitive purchase.
Mobile Ticket Delivery and Transfer
Many major venues and events now use "SafeTix" or other mobile-only ticketing. These tickets are often tied directly to the phone number on your account. If you need to transfer tickets to a friend, or if the venue requires you to show a dynamic barcode linked to your phone, an incorrect number can cause major issues at the gate.
Account Recovery and Fraud Prevention
Your phone number is a key identifier for proving you are the legitimate owner of the account. In the event of a password reset or a suspected security breach, Ticketmaster will use the number on file to verify your identity, helping to prevent fraud and unauthorized access to your valuable tickets.
Troubleshooting Common Phone Number Change Errors
Even with the correct number, you might encounter minor technical issues. Here are a few quick fixes:
- Verification Code Not Arriving: Check your phone's spam or blocked sender list. Ensure your phone has a strong network signal. Wait a few minutes and try requesting the code again. If it still doesn't arrive, your carrier may be blocking the short code, and you should try again later or contact Fan Support.
- Using the Desktop Site: While the app works, some users find the desktop version of the Ticketmaster website more reliable for profile changes. If the app is giving you trouble, switch to a web browser on your computer.
- Country Code Format: Double-check that you are entering your new phone number with the correct international country code (e.g., +1 for the US, +44 for the UK, etc.). An incorrect format will prevent the system from sending the SMS.
By following these updated steps, you can ensure your Ticketmaster account is secure and ready for the next event, whether you have easy access to your old number or need the specialized assistance of Fan Support.
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