The Essential Gilbert Police Non-Emergency Phone Number: Your Complete Guide To 24/7 Contact And Online Reporting

Finding the correct contact information for your local law enforcement can be a confusing process, but knowing the difference between an emergency and a non-emergency is critical for public safety. As of December 21, 2025, the official and most current non-emergency phone number for the Gilbert Police Department (GPD) in Gilbert, Arizona, is (480) 503-6500. This dedicated line is your direct link to GPD communications personnel when immediate life or property danger is not present, ensuring that 9-1-1 remains clear for true, life-threatening emergencies.

This comprehensive guide provides everything you need to know about the Gilbert Police non-emergency phone number, including when to call it, alternative contact methods like the new AI-powered online reporting system, and a full profile of the department’s key locations and hours. Using the non-emergency line for appropriate situations helps the GPD manage its resources effectively, ensuring a faster response time for everyone in the community.

Gilbert Police Department (GPD) Essential Contact and Facility Profile

The Gilbert Police Department is an accredited agency committed to serving the rapidly growing community of Gilbert, Arizona. Understanding the various ways to contact the GPD is the first step in responsible community engagement. This profile provides a full breakdown of the department's core contact entities.

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Core Contact Numbers

• Non-Emergency Phone Number: (480) 503-6500
• Emergency (In-Progress Crime or Life-Threatening Situation): 9-1-1
• TTY (Teletypewriter for hearing/speech impaired): (480) 503-6505
• Gilbert Fire and Rescue Non-Emergency (Business Hours): (480) 503-6300

Key Gilbert Police Department Locations and Hours

The GPD operates two primary facilities to serve the community, with the Main Station offering 24/7 public access for your convenience.

Main Police Station

• Address: 75 E. Civic Center Dr., Gilbert, AZ 85296
• Lobby Hours: Open 24 hours a day, seven days a week (24/7)
• Services: This location is the primary hub for the department, offering public access, records requests, and a Safe Exchange Zone.

San Tan Substation

• Address: 2332 E. Queen Creek Road, Gilbert, AZ 85297 (near Greenfield and Queen Creek Roads)
• Lobby Hours: Hours may vary; it is best to call the non-emergency line before visiting for specific services or to check the Safe Exchange Zone hours.

When to Call (480) 503-6500 vs. Dialing 9-1-1

One of the most frequent questions residents have is determining the line between an emergency and a non-emergency. Misusing 9-1-1 can delay help for someone in a true crisis. The non-emergency line, (480) 503-6500, is staffed by the same highly trained communications employees who answer 9-1-1, but it is reserved for situations that do not require an immediate, lights-and-siren response.

Scenarios for Using the Non-Emergency Line

You should call the Gilbert Police non-emergency number when the crime or incident is not in progress and there is no immediate threat to life, health, or property. Common reasons to use the GPD non-emergency line include:

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• Reporting a Crime That Already Occurred: This includes theft, vandalism, or burglary where the suspect is no longer on the scene.
• Suspicious Activity: If you observe suspicious persons or vehicles in your neighborhood that are concerning but not actively threatening.
• Noise Complaints: Reporting ongoing, non-life-threatening disturbances that violate town ordinances.
• Traffic Issues: Reporting non-injury accidents or minor traffic hazards that do not require an ambulance or immediate police presence.
• General Questions: Any inquiries about police procedures, services, or to request a follow-up on a previous report.
• Welfare Checks: Requesting an officer to check on a friend or relative when you cannot reach them, but do not suspect an immediate emergency.

The non-emergency line is also the contact point for after-hours calls regarding other Town of Gilbert services, such as reporting a hazardous materials incident outside of Gilbert Fire and Rescue's regular business hours.

When to ALWAYS Dial 9-1-1

Dial 9-1-1 for any situation that is an in-progress crime, a fire, or a medical emergency. If you are unsure, it is always safer to call 9-1-1, and the dispatcher will quickly determine the appropriate response.

• In-Progress Crimes: Burglary, assault, or robbery where the suspect is still present.
• Fires: Any active fire or smoke.
• Medical Emergencies: Heart attack, severe injury, or unconsciousness.
• Life-Threatening Situations: Domestic violence, active shooter, or a serious car crash with injuries.

The Future of Reporting: Gilbert PD’s AI-Powered Online System

In a major update to its reporting capabilities, the Gilbert Police Department has recently rolled out a new, sophisticated AI-based online reporting system. This is a significant enhancement to the GPD’s non-emergency services, offering residents a convenient alternative to calling the non-emergency phone number for certain minor crimes.

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Key Features of Online Reporting

This digital platform is designed to streamline the reporting process and is accessible 24/7 from any device.

• Minor Crimes: It is primarily used for crimes that have no suspect and are not in progress, such as lost property, minor property damage, and certain identity theft cases.
• Accessibility: The system is designed to support over 30 languages, making it highly accessible to Gilbert’s diverse population.
• Efficiency: Filing a report online can often be faster than waiting for an officer to take a report over the phone or in person, freeing up the non-emergency line for more complex issues.

While the online portal is highly efficient, if you prefer to speak directly to a police officer or have a question about whether your incident qualifies for online submission, you should still call the (480) 503-6500 non-emergency number.

Alternative Contact Methods: Gilbert 311 and Other Resources

Not every issue you encounter in Gilbert requires a police response. The Town of Gilbert offers other essential contact points for non-police service requests, often referred to as LSI (Latent Semantic Indexing) entities in the context of community services.

Gilbert 311 Service Requests

For non-emergency, non-police issues related to town services, the Gilbert 311 system is the correct point of contact. This is for requests that do not involve criminal activity or immediate danger.

• Examples: Reporting missed trash collection, street light outages, potholes, water leaks, or code enforcement violations (e.g., overgrown weeds, illegal dumping).
• How to Use: You can typically submit a request through the Gilbert 311 mobile app, the town’s website portal, or by dialing 3-1-1 during business hours.

Crime Tip Submission

If you have information about a crime but wish to remain anonymous, the GPD offers a dedicated tip submission service. You can submit an anonymous tip online or via text message. This is an excellent way to provide information without having to call the non-emergency line directly.

The Gilbert Police Department’s non-emergency phone number, (480) 503-6500, remains the cornerstone of community-police communication. By using it appropriately, alongside the new online reporting tools and the 311 system, residents play an active role in maintaining the safety and efficiency of Gilbert, Arizona. Always remember to reserve 9-1-1 for true emergencies, and use the dedicated non-emergency line for all other police matters.

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