The Essential Guide: 5 Critical Ways To Contact The Concord PD (Non-Emergency Number, Online Reporting & More)
Concord Police Department (CA) At-A-Glance: Key Contact Information and Biography
The Concord Police Department serves the community of Concord, California, the largest city in Contra Costa County. Understanding the department's structure and key contacts is the first step in effective community engagement and public safety.- Jurisdiction: City of Concord, California
- Chief of Police: Mark Bustillos
- Physical Address (Police Headquarters): 1350 Galindo Street, Concord, CA 94520
- Mailing Address: 1350 Galindo Street, Concord, CA 94520
- Emergency Number: 911
- 24/7 Non-Emergency Dispatch: (925) 671-3333
- Administrative Office Phone: (925) 671-3220
- Anonymous Tip Line: (925) 603-5836
- Community Service Desk (Lobby) Hours: 8:00 AM to 5:00 PM, Monday through Friday
1. The Official 24/7 Non-Emergency Dispatch Number: (925) 671-3333
The non-emergency dispatch line, (925) 671-3333, is the cornerstone of the Concord PD's communication system for routine calls. This number is staffed 24 hours a day, seven days a week, and connects you directly to a police dispatcher who can send an officer to your location. It is crucial to save this number in your phone as a "Concord PD Non-Emergency" contact.When to Use the Non-Emergency Number:
The distinction between an emergency and a non-emergency is vital. Calling the non-emergency line for appropriate situations prevents the 911 line from being overloaded, which can delay help for true life-or-death situations. You should call (925) 671-3333 for the following types of incidents:
- Reporting a theft, burglary, or vandalism where the suspect is no longer present and there is no immediate danger.
- Reporting a minor traffic accident with no injuries and minimal property damage.
- Reporting a noise complaint or a neighborhood dispute that does not involve violence.
- Reporting suspicious activity or persons in your neighborhood (e.g., someone looking into car windows, loitering).
- Asking for a welfare check on a neighbor or family member.
- Reporting a crime that occurred hours or days ago.
- Requesting an animal control officer.
Remember, if a crime is in progress, if someone is injured, or if there is a threat to life or property, always dial 911 immediately.
2. Utilizing the Concord PD Online Crime Reporting System
In the modern era of policing, the Concord Police Department offers a convenient and efficient way to file certain types of police reports without needing to speak to an officer or wait for one to arrive. The Online Crime Reporting System is a powerful tool for citizens, saving both the public and the police department valuable time.Criteria for Online Reporting:
To qualify for online reporting via the ePoliceReport system, your incident must meet specific, strict criteria. This ensures that only appropriate non-emergency cases are processed digitally.
- No Suspect: The identity of the person who committed the crime must be unknown.
- No Evidence: There can be no physical evidence at the scene that requires a police officer to collect (e.g., fingerprints, DNA).
- No Injury: The crime must not have resulted in any physical harm to any person.
- Location: The incident must have occurred within the city limits of Concord, CA.
Common Incident Types for Online Reporting:
- Vandalism
- Theft (e.g., mail theft, bicycle theft)
- Lost Property
- Vehicle Tampering
- Harassing Phone Calls
If your incident involves any of the excluded criteria (suspect known, evidence present, injury), you must call the (925) 671-3333 non-emergency line or 911.
3. Administrative and Specialized Contact Lines for Specific Services
Beyond the 24/7 dispatch, the Concord Police Department maintains several specialized lines for administrative tasks, records requests, and specific community programs. These lines are generally only operational during standard business hours.Police Administration and Records: (925) 671-3220
The administrative line is your contact for non-police functions, such as:
- General inquiries about department policy or services.
- Questions regarding police reports (after they have been filed).
- Requesting copies of police or accident reports (often handled by the Records Division).
- Inquiries about the Chief of Police, Mark Bustillos, or command staff.
The administrative office is typically open from 8:00 AM to 5:00 PM, Monday through Friday. Calling outside of these hours will likely result in a voicemail or an automated menu.
Anonymous Tip Line: (925) 603-5836
The Concord PD provides an anonymous tip line for citizens to report information about ongoing criminal activity, cold cases, or drug activity without fear of revealing their identity. This is a critical resource for combating serious crime within the community. When leaving a tip, provide as much detail as possible, including names, dates, times, and locations, to assist the Criminal Investigations Division.
Alarm Program and Other Entities
The city also manages specific programs with their own dedicated numbers. For example, the Concord PD Alarm Program, which handles registration and false alarm prevention, has a separate contact number (925-718-1090) and is managed by a third-party administrator during weekday business hours. For matters involving other Contra Costa County agencies, such as the Contra Costa Sheriff or Contra Costa Crisis Center, you will need to contact those entities directly, as the Concord PD handles only city jurisdiction matters.
4. Understanding the Difference: 911 vs. Non-Emergency (925-671-3333)
The single most important lesson in public safety is knowing when to use the appropriate number. Misusing 911 can literally cost someone else's life by tying up a dispatcher during a critical moment.| 911 (Emergency) | (925) 671-3333 (Non-Emergency) |
|---|---|
| A crime is in progress (e.g., active burglary, fight). | A crime has already occurred, and the suspect is gone. |
| A fire or medical emergency (e.g., heart attack, severe accident). | A minor traffic accident with no injuries. |
| Immediate threat to life or property (e.g., domestic violence, armed robbery). | A noise complaint, barking dog, or parking violation. |
| Any situation requiring an immediate response from police, fire, or ambulance. | General questions or reports of suspicious, non-threatening activity. |
5. The Importance of Location and Jurisdiction
It is crucial to verify you are contacting the correct police department. The search term "Concord PD" can refer to police departments in multiple locations, including Concord, North Carolina (Concord, NC), Concord, Massachusetts (Concord, MA), and Concord, New Hampshire (Concord, NH). For instance, the non-emergency line for Concord, NC is (704) 786-9155. If you are in North Carolina and call the California number, you will not receive the assistance you need. Always confirm your city and state when looking up police contact information to ensure you reach the correct local jurisdiction and dispatch center. For all matters within the City of Concord, California, the number to remember is (925) 671-3333.
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