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7 Reasons Smith Chevrolet Of Hammond, IN Remains A Northwest Indiana Automotive Staple

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Smith Chevrolet of Hammond, IN, continues to solidify its position as a cornerstone of the Northwest Indiana automotive landscape, a legacy that has thrived for over a century. As of December 22, 2025, the dealership is not only active and thriving but is also consistently receiving high marks for its customer service and extensive inventory of new and used Chevrolet vehicles. This deep-dive article explores the key factors—from its historic roots to its modern, customer-focused operations—that keep this Hammond institution at the forefront of the local auto market. The dealership, often simply referred to as Smith Chevy Hammond, has successfully navigated the evolving auto industry by focusing on community trust and delivering a seamless buying and service experience. The current operational status shows robust sales and service departments, with recent customer feedback confirming a commitment to excellence in everything from routine maintenance to new car purchases.

Smith Chevrolet of Hammond: A Century of Key Facts and History

The story of Smith Chevrolet is one of enduring family business success, rooted deeply in the history of Hammond, Indiana. This long-standing commitment to the local community is a defining characteristic of the dealership.
  • Founding Year: 1922
  • Years of Service: Over 100 years, celebrating its centennial milestone recently.
  • Primary Service Area: Northwest Indiana, including key cities like Hammond, East Chicago, and Gary.
  • Core Offering: New and Used Chevrolet vehicles, including Certified Pre-Owned (CPO) Inventory.
  • Key Departments: Sales, Service Center, and Parts Department.
  • Recognized Staff: Long-time employees like Sales Rep Bill Goldrick and office staff member Regina are frequently praised in customer reviews.
This rich history provides a foundation of trust that modern dealerships often struggle to build, making Smith Chevrolet a unique entity in the competitive Indiana market.

The Modern Inventory: New Models and Used Vehicle Excellence

A major draw for customers across Northwest Indiana is the sheer breadth and quality of the vehicle inventory at Smith Chevrolet of Hammond. The dealership maintains a diverse stock, ensuring that whether a buyer is looking for a rugged work truck or a fuel-efficient family SUV, they can find it locally.

New Chevrolet Model Highlights

The new vehicle showroom features the latest and most sought-after models from General Motors' Chevrolet lineup. Buyers in 2025 are finding a strong selection of popular nameplates, including:
  • Chevrolet Traverse: A versatile three-row SUV perfect for families.
  • Chevrolet Silverado 1500: The iconic full-size pickup truck, including the latest innovations like the all-electric Silverado RST.
  • Chevrolet Equinox: A compact SUV known for its reliability and value.
  • Chevrolet Blazer: A stylish, mid-size crossover with a sporty edge.
  • Chevrolet Trax: The subcompact SUV offering excellent maneuverability and efficiency.
The dealership also embraces Chevrolet's Online Retailing platform, allowing customers to begin the purchase process—from browsing inventory to securing financing—entirely from home before stepping foot in the Hammond location.

Commitment to Quality Used and Certified Inventory

Beyond new models, Smith Chevrolet of Hammond has established itself as a premier destination for high-quality used cars for sale in Hammond, Indiana. Their used vehicle inventory includes a wide variety of makes and models, all offered with upfront pricing to ensure transparency. A key factor in their success is the availability of Certified Pre-Owned (CPO) Chevrolet vehicles. These models undergo a rigorous inspection process and come backed by manufacturer warranties, providing buyers with the peace of mind typically associated with a new car purchase, but at a used car price point. This focus on dependable pre-owned options caters directly to budget-conscious shoppers in the region.

Unmatched Service Department and Customer Experience

The true measure of any dealership’s longevity is the quality of its after-sales support, and Smith Chevrolet’s Service Center is frequently cited as a major reason for repeat business. The facility supports a wide range of services, from routine maintenance to complex repairs.

Top-Rated Service Center Operations

The Service Department operates with extended hours, often starting as early as 7:30 am, to accommodate the busy schedules of Northwest Indiana residents. This flexibility ensures that vehicle owners can get their Chevrolet, or other makes, serviced without significant disruption to their day. Customer reviews consistently highlight the trustworthiness and expertise of the service team. Many long-time customers, including those who previously relied on the dealership for service when brands like Saturn went out of business, continue to bring their vehicles to Smith Chevrolet, citing excellent service and reliable diagnoses. The ability to "trust them completely" is a recurring theme in feedback regarding the maintenance and repair process, especially for issues like a 'Check Engine Light' diagnosis.

A Low-Pressure Sales Environment

In an industry often criticized for high-pressure tactics, Smith Chevrolet of Hammond earns praise for its relaxed and informative sales approach. Recent reviews from 2024 and 2025 confirm that sales representatives, such as Bill Goldrick, are informative and avoid aggressive selling, which customers greatly appreciate. This commitment to a positive customer experience, from the showroom floor to the financing office, is a critical element in their top-rated status on platforms like Kelley Blue Book and Cars.com.

Operating Hours and Contact Information

For those planning a visit to the dealership in Hammond, Indiana, it is helpful to know the current operating hours for both the Sales and Service departments.

Sales Department Hours (Approximate)

  • Monday - Thursday: 9:00 am – 8:00 pm
  • Friday: 9:00 am – 6:00 pm
  • Saturday: 9:00 am – 5:00 pm (or similar, with a focus on Saturday sales)
  • Sunday: Closed

Service Department Hours (Approximate)

  • Monday - Friday: 7:30 am – 5:30 pm
  • Saturday: Hours may vary or be closed, check directly with the dealership.
It is always recommended to check the official Smith Chevy USA website or call ahead for the most precise and up-to-the-minute hours, especially for the Service Center, which may have seasonal variations.

The Future of Smith Chevrolet in Northwest Indiana

As the automotive world shifts toward electric vehicles (EVs) and advanced digital retailing, Smith Chevrolet of Hammond is well-positioned to adapt. By incorporating new EV models like the all-electric Silverado RST into their inventory and maintaining a strong online presence, the dealership ensures it remains relevant for the next generation of car buyers. Their continued celebration of success, as noted in their 2023 year-end review, suggests a strong financial and community outlook for the years to come. The dealership’s deep roots, combined with a modern approach to customer service and a comprehensive inventory, guarantee that Smith Chevrolet will continue to be a trusted name for new, used, and service needs in the greater Hammond and Northwest Indiana region.
smith chevrolet hammond in
smith chevrolet hammond in

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